Enterprise IT Infrastructure Management
IT infrastructure management ensures that the technology backbone of an enterprise runs smoothly, supports business goals, and can scale securely as needed. In practice, I manage EXSI servers, security, data loss protection, system performance, data backups, software updates, and patch management.
Monitoring & Asset Management
Implemented Zabbix and Grafana (beginner level) for proactive monitoring; maintained accurate hardware and software asset tracking with user associations. Additionally, I have experience configuring various open-source asset management tools to automate and reduce manual processes
Technical & Desktop Support – Intermediate Level
Delivered 24/7 hardware and software support, both remotely and on-site, ensuring minimal downtime and fast incident resolution for end-users and clients. Gained valuable experience at Oracle, supporting international clients across U.S., Australian, and other time zones.
Web Development & Hosting Experience
Built and deployed web applications using Django and WordPress during a remote internship, managing hosting environments on both VPS and WordPress-specific platforms. Also experienced with a range of other development and hosting platforms.
Experienced in Tools, Programming Languages & SaaS-Based Application Administration
Skilled in administering Microsoft 365, Google Workspace, Freshservice, Freshdesk, MiniOrange IAM, and various SaaS platforms including Google Analytics, Mixpanel, Meta (Business Suite), and Figma.
Proficient in tools and technologies such as Snip-It, VS Code, Python, and the Django framework.
Hands-on experience in user provisioning, license allocation, access control, and maintaining secure collaboration settings across cloud and SaaS environments.
Security & Compliance Implementation
Enforced desktop security standards, mitigated vulnerabilities, and implemented cybersecurity best practices using various security tools. Also, actively practicing ISO 27001 compliance
Working On IT
Working On it
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